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Return/Exchange Policy

Please click the link to the Lili Claspe Return Center to select your item for return and instantly generate your return shipping label.

RETURN/EXCHANGE POLICY

Lili Claspe gladly accepts unused, unworn, or defective merchandise returns or exchanges within 14 days of delivery with the exception of sale items which are final sale.  

All jewelry packaging must be intact and returned with the product.  

All returns will be refunded to your original form of payment.  Please note that a flat fee of $8.95 will be deducted from your return total (U.S. only) and a return label will be issued.  

For items returned after 14 days, Lili Claspe will gladly issue a credit within 30 days of delivery with the exception of sale items which are final sale.

Please note that return items purchased with an e-gift card will be refunded to the original gift card.  Gift card cannot be returned or exchanged.  

 

TAXES/DUTIES ON REFUSED SHIPMENTS (INTERNATIONAL ONLY):  

If you decide to refuse any shipments from Lili Claspe, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments). This amount will be subtracted from your refund.

 

REPAIRS/REPLACEMENTS


It’s rare, but accidents happen! Lili Claspe is happy to accept repairs within 30 days of purchase.  Please email us at info@liliclaspe.com with your name, order number, and photos/details. This will allow us to assist with next steps and notify you of any fees prior to sending your item in.