We are committed to processing all orders as quickly as possible. We kindly ask for up to 2-3 Business Days (Monday-Friday), pending availability and credit verification, for these to be processed and shipped. This excludes holidays.
While we will do our best to get your order to you as quickly as possible, circumstances beyond our control such as delays from our shipping carriers, may affect delivery dates.
- Our shipping carriers cannot ship to PO boxes.
- Most US orders ship via FedEx with tracking. HI, AK, PR ship via USPS.
- FedEx Priority Overnight orders placed by 2pm PST Monday-Thursday will ship out same day.
- International orders ship via DHL Express International with tracking.
- International orders: any applicable taxes and duties are not included in the checkout total. These are determined by the customs agency in the destination country, and they will notify the recipient by mail, phone, or email to pay these charges, if any, so that the shipment can continue to its destination. We have no control over this.
Lili Claspe is not liable for lost or stolen packages. If your package goes missing, we will contact our shipping carrier to track the delivery information, but we cannot be held responsible if an order shows confirmed delivery to the correct address.