RETURNS & EXCHANGES
We hope you love your purchase! However, should you need to make a return, you will have 14 days from your order ship date to do so.
See details below.
Products must be returned in original condition for the return to be processed.
Lili Claspe reserves the right to refuse returns that are damaged or show signs of wear.
Products purchased on sale can be returned unworn within 14 days of purchase ship date. Items purchased during promotional sales or with a discount code equal to or greater than 35% are final sale and non-refundable.
Outbound shipping costs from the original order are non-refundable.
Lili Claspe does not offer repairs. However, if your jewelry is damaged during the shipping process or is deemed to be defective, please contact us at info@liliclaspe.com within 5 days of delivery date. Please include photos of the damaged item(s) for review.
Lili Claspe is not responsible for maintenance or improper care of the jewelry. Please view Product Care & FAQ tabs for more details.
Lili Claspe is not responsible for any jewelry not purchased directly from this website. Please contact the retailer from which your original purchase was made for assistance.
See details below.
Products must be returned in original condition for the return to be processed.
Lili Claspe reserves the right to refuse returns that are damaged or show signs of wear.
Products purchased on sale can be returned unworn within 14 days of purchase ship date. Items purchased during promotional sales or with a discount code equal to or greater than 35% are final sale and non-refundable.
Outbound shipping costs from the original order are non-refundable.
Lili Claspe does not offer repairs. However, if your jewelry is damaged during the shipping process or is deemed to be defective, please contact us at info@liliclaspe.com within 5 days of delivery date. Please include photos of the damaged item(s) for review.
Lili Claspe is not responsible for maintenance or improper care of the jewelry. Please view Product Care & FAQ tabs for more details.
Lili Claspe is not responsible for any jewelry not purchased directly from this website. Please contact the retailer from which your original purchase was made for assistance.
We accept returns of domestic orders within 14 days of original shipping date.
When returning item(s) for a refund, a $10 return shipping & restocking fee will be deducted from the refund.
Refunds will be processed once the return is received and inspected at our offices. Please allow 7-10 days for the refund to be processed back to your original form of payment. Refund returns postmarked after the 14 days will be processed as store credit.
When returning item(s) for store credit, the restocking fee will be waived and credit will be applied once product has been delivered and inspected at our offices.
When exchanging item(s), the restocking fee will be waived and the customer will be able to Shop Now for new pieces.
New item(s) will be shipped once the exchange package is “in transit” back to us.
When returning item(s) for a refund, a $10 return shipping & restocking fee will be deducted from the refund.
Refunds will be processed once the return is received and inspected at our offices. Please allow 7-10 days for the refund to be processed back to your original form of payment. Refund returns postmarked after the 14 days will be processed as store credit.
When returning item(s) for store credit, the restocking fee will be waived and credit will be applied once product has been delivered and inspected at our offices.
When exchanging item(s), the restocking fee will be waived and the customer will be able to Shop Now for new pieces.
New item(s) will be shipped once the exchange package is “in transit” back to us.
Did you order the wrong size? Or find another piece you like better? Well, now you can shop our entire site instantly with a $10 bonus in your back pocket! Exchange for a new size, new color, new gemstone…or pick something entirely different. You will still receive the full return value of the original item AND you can apply your $10 bonus to claim that new ring or necklace you’ve had your eye on. Place your new order and we will have it ready to ship out as soon as the exchange is in transit back to us!
Exchanging for a lesser priced item? We will refund the difference to your original form of payment or issue store credit once we receive the original items back at our offices.
Upgrading or adding new pieces? The $10 bonus will be applied and you can pay any remaining balance directly within our Shop Now portal.
Exchanging for a lesser priced item? We will refund the difference to your original form of payment or issue store credit once we receive the original items back at our offices.
Upgrading or adding new pieces? The $10 bonus will be applied and you can pay any remaining balance directly within our Shop Now portal.
To request a return, please visit: returns.liliclaspe.com
Follow the steps given at the portal to request your return or exchange. Please include the original order packing slip in the return package to expedite the refund process. Once your return/exchange has been created, you will receive a pre-paid shipping label via email. Using the provided label, please drop off your package at any Post Office or USPS location.
*Items received in a return package that have not been approved in the request will be returned to sender.
Follow the steps given at the portal to request your return or exchange. Please include the original order packing slip in the return package to expedite the refund process. Once your return/exchange has been created, you will receive a pre-paid shipping label via email. Using the provided label, please drop off your package at any Post Office or USPS location.
*Items received in a return package that have not been approved in the request will be returned to sender.
We accept returns of international orders within 21 days of original shipping date.
International orders can be returned using the carrier of your choosing and by sending package to the following address:
Lili Claspe Returns 691 Mill Street #409 Los Angeles, CA 90021
Please note that for international returns, the return shipping and any reverse duties & taxes are the responsibility of the customer. We recommend insuring your package and contacting customer service (info@liliclaspe.com) with tracking details once shipped.
Refunds will be processed once received and inspected at our offices. Please allow 7-10 days for the refund to be processed back to your original form of payment.
For further directions, please visit: returns.liliclaspe.com
International orders can be returned using the carrier of your choosing and by sending package to the following address:
Lili Claspe Returns 691 Mill Street #409 Los Angeles, CA 90021
Please note that for international returns, the return shipping and any reverse duties & taxes are the responsibility of the customer. We recommend insuring your package and contacting customer service (info@liliclaspe.com) with tracking details once shipped.
Refunds will be processed once received and inspected at our offices. Please allow 7-10 days for the refund to be processed back to your original form of payment.
For further directions, please visit: returns.liliclaspe.com
Lili Claspe is not responsible for lost or stolen packages.
ROUTE
Route is available for purchase at checkout to protect your parcel against loss, theft and damage. Claims need to filed directly through to Route. If Route is declined at checkout, Lili Claspe is not responsible for lost, damaged or stolen parcels.
ROUTE
Route is available for purchase at checkout to protect your parcel against loss, theft and damage. Claims need to filed directly through to Route. If Route is declined at checkout, Lili Claspe is not responsible for lost, damaged or stolen parcels.
